Position Type:
Permanent
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Closing date:
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Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.
As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve.
As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims. Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files. This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task.
We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, from 9.30am-6pm AST, with an additional requirement to work 1 week of 1-9pm AST every 15 weeks.

Key Responsibilities:

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested;
• Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications;
• Respond to client inquiries related to life and disability claims by email and telephone (Telephone inquiries are handled through a phone queue.)
• System set up and input of data in each of the claims management and payment systems;
• Accurately managing financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and benefit payments; and
• Prepare letters, i.e. templates, formatting and proofreading for errors.

Qualifications:

• Education: Post-secondary education in a related field or equivalent work experience.
• Work Experience: Minimum six months experience in an administrative role, preferably in a health care or health service setting. Customer service experience is also preferred.
• Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
• High attention to detail.
• Comfortable being on the phone.
• Strong customer service focus.
• Ability to complete financial calculations using tools provided.
• Computer Skills: Excellent computer skills with superior knowledge of Microsoft Office suite of products.
• Language Skills: Bilingualism (English and French) is mandatory for this position
• Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested;
• Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications;
• Respond to client inquiries related to life and disability claims by email and telephone (Telephone inquiries are handled through a phone queue.)
• System set up and input of data in each of the claims management and payment systems;
• Accurately managing financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and benefit payments; and
• Prepare letters, i.e. templates, formatting and proofreading for errors