OPENING STATEMENT

The City of Kingston is grateful to experience the traditional territories of Anishinabek (Ah-nish-nah-beg), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen·dat). Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government.
At the City of Kingston, we believe that diversity and inclusion are essential elements of a thriving workplace. We value the unique perspectives and experiences that each individual brings to our team. As we continue to grow, we are dedicated to creating an environment where all employees feel welcomed, respected, and empowered to contribute their best work. The City of Kingston views diversity as its strength and we encourage applications from individuals of all backgrounds, including those from underrepresented communities.
As staff, you play a pivotal role in enhancing people’s lives by delivering exceptional, customer-centered services of the highest quality. Within our highly ethical environment, you’ll embrace accountability by consistently going above and beyond, actively listening to our customers, creatively addressing their needs, and maintaining unwavering respect for all individuals you serve. As a result, you’ll become an integral part of our qualified and dynamic team, recognized for its compassion, excellence, integrity, inclusivity, and adaptability.

POSITION SUMMARY

Under the general direction of the Ontario Works Supervisor(s), the Bilingual Case Manager provides OW case management duties: including completion of applications, determination of eligibility, continued development of participation agreements consistent with outcome based measures, compliance monitoring and related client service and administrative functions.

QUALIFICATIONS, COMPETENCIES

3 year diploma.
Two (2) years of Human Services case management experience in a complex and fast paced work environment, preferably in a Provincial or Municipal Public service sector. Human Services is defined as programs or facilities for meeting basic health, welfare, and other needs of a society or group, focusing on prevention and remediation of problems and the overall improvement in quality of life. Case Management includes processes such as: intake and assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, case closure.
Preference will be given to those candidates with direct Case Management experience in the Housing and Social Services department.
Must demonstrate corporate values of Belonging, Collaboration, Accountability, and Innovation.

SKILLS, ABILITIES, WORK DEMANDS

Bilingual in English and French languages both written (French tested at the Intermediate level) and verbal (French tested at the Advanced level).
Comprehensive knowledge of the Ontario Works Act and Regulations.
Knowledge of Municipal Freedom Information and Protection of Privacy Act (MFIPPA) and ability to observe Confidentiality requirements in all applicable matters.
General knowledge of other related legislation including ODSP Act and regulations.
Effective interpersonal and dispute resolution skills, ability to manage difficult interviews and de-escalate conflict.
Effective communication skills both, written and verbal, proficient in mathematics, knowledge of community agencies.
Effective work management skills including; the ability to undertake multiple tasks, meet deadlines, prioritize work demands and address customer service requests.
Knowledge and experience working with web based social assistance technology, preferably the Province of Ontario’s Social Assistance Management System.
High proficiency in MS Office applications including Outlook, Word, Excel database skills, and keyboarding skills.
Valid Class ‘G’ Ontario Driver’s License is preferred.
Must obtain and maintain a satisfactory criminal record check, including vulnerable sector check.

BRÈVE DESCRIPTION DU POSTE

Sous la direction générale du (des) superviseur(s) d’Ontario au travail, effectuer les tâches de gestion des cas d’OT : y compris l’achèvement des demandes, détermination d’admissibilité, développement continuelle des agréments de participation avec mesures fondées sur les résultats, vérification de la conformité, fonctions administratives et des services à la clientèle.

Effectively manage and administer caseloads; provide client support, complete applications, determine eligibility and entitlement, complete offsite visits, monitor compliance, and respond to inquiries.
Develop, maintain and monitor Participation Agreements consistent with outcomes-based measures related to employability and that capitalize on community employment opportunities and initiatives.
Develop and deliver Employment Assistance program strategies as required, to meet the needs of participants with specific and/or multiple barriers.
Ensure decisions are compliant with Ontario Works legislation, local policies and other related regulations and directives.
Contribute to Ontario Works Program performance and outcome targets by organizing, scheduling and completing case management duties and data mapping case activities and outcomes as required.
Inform participants of the services provided by the Housing & Social Services Department.
Perform all related administrative functions.
Other related duties as assigned.
Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.