POSITION OVERVIEW:

A Claims Coordinator is responsible for overseeing and processing claims. The position works closely with insurance companies, clients, and internal stakeholders to ensure claims are handled in a timely and accurate manner. The successful candidate will be able to follow instructions with minimal supervision, thrive in a team-oriented, fast-paced environment, and demonstrate sensitivity and professionalism toward clients who are often in distress after an insurance loss. This role requires problem-solving abilities, high attention to detail, strong communication, and excellent time-management and prioritization skills.

EDUCATION & QUALIFICATIONS REQUIRED:

• Bilingual French and English (spoken and written)
• 1+ years of experience (can include any Customer Service or Retail)
• Intermediate MS Office skills.

• Address new claims, gather requirements, input information into CRM, and manage the end-to-end process—balancing exceptional customer service and efficiency.
• Assist the Claims Team by providing outstanding customer service and managing incoming calls to the claims line.
• Enter and maintain claim data in the system with accuracy.
• Support policyholders in understanding the temporary housing process within an insurance claim by delivering exceptional customer service.
• Help select suitable properties that meet clients’ requirements.
• Prepare leases, contracts, payment authorizations, and other paperwork as needed.
• Apply strong time-management skills while handling multiple urgent tasks simultaneously.
• Liaise between policyholders, property managers, and insurance adjusters.
• Respond to changing requirements, issues, and repair schedules as required.
• Enter and collate accurate information for billing purposes.
• Produce and send monthly statements and follow up on outstanding payments from clients.
• Perform any other tasks as deemed necessary by management.