Bilingual Client Success Representative (English/French)
Location: Vancouver (Hybrid)
Company: Uplifter Inc.
Join a team that’s redefining how sports organizations operate across North America.
Uplifter Inc. is a fast-growing SaaS company powering the operations of over 1,000 clubs and 200 federations. Our platform simplifies registrations, memberships, payments, and compliance—helping grassroots and elite sports organizations thrive.
We’re looking for a Bilingual Client Success Representative (English/French) who’s passionate about people, technology, and solving problems. In this key client-facing role, you’ll deliver exceptional support and build meaningful relationships that drive our clients’ success on the platform.
What You’ll Do

Client Support (English & French):

• Respond to client inquiries via email, phone, and chat with empathy and efficiency
• Troubleshoot and resolve tickets accurately in both languages
• Flag complex issues and collaborate with internal teams to resolve them quickly

Client Success & Retention:

• Guide new clients through onboarding to ensure confidence and smooth adoption
• Conduct proactive check-ins to drive engagement and uncover growth opportunities
• Listen for feedback and help turn challenges into solutions that build loyalty

Documentation & Product Feedback:

• Keep clean records of all client interactions and ticket resolutions
• Contribute to the help center by updating guides, FAQs, and internal playbooks
• Share client insights with product, sales, and dev teams to improve the platform

What We’re Looking For

• Bilingual fluency (English and French), written and spoken
• 1–3 years experience in a client-facing role (support, success, or onboarding)
• Familiarity with support tools and CRMs (e.g., Zendesk, HubSpot, Intercom)
• Strong communication, empathy, and problem-solving skills
• Detail-oriented and adaptable in a fast-paced SaaS environment
• A team player who thrives working independently and collaboratively

Why Join Uplifter

• Mission-driven impact: Help grassroots and national sports organizations grow and succeed
• Growing company, growing you: We’re scaling fast and investing in great people
• Collaborative, remote-first culture: Supportive teammates and flexible work
• Modern tech stack: Work with industry-leading tools and contribute ideas that get implemented

If you’re ready to combine purpose, people, and product into one meaningful role—we’d love to hear from you

Please refer the Job description for details