Advanced Personnel Resources is seeking an experienced Bilingual Collector for a new opening with our client in Greensboro. Collectors make outbound collection calls or receive incoming calls as a third-party agency for collecting past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree.
• Basic understanding of the Fair Credit Reporting Act (FCRA) will be helpful.
  

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Job Type: Full-time
Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training

Work Location: In perso

• Reviews status of delinquent accounts and initiates collection action by contacting accounts.
• Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
• Takes incoming calls and work on the account as needed, same as outgoing accounts.
• Follows up on broken promises.
• Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
• Uses computer system to key in “Action Codes” to denote specific actions taken on each account.
• Performs file maintenance on consumer accounts when necessary and/or as possible.
• Takes incoming calls and route to other inter-company departments as conditions apply.
• Meets defined quotas monthly.
• Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
• Observes State and Federal laws.