The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.
We are a company of innovators. We learn from each other, respect each other, and create together. When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We seek to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

• Ongoing stewardship of a dedicated segment of customer accounts.
• Achieving a high-volume of communication and attempted communication over a combination of inbound and outbound telephone calls.
• Assisting customers with mid-term changes to their accounts.
• Maintaining accurate records of communication and contact information.
• Facilitating win/win outcomes for customers who have become past-due.
• Engaging in dialogue with customers and external/internal partners via telephone, email, text messaging and letter correspondence.
• Resolving product, service and repayment issues by clarifying, investigating, explaining, documenting and following-up on actions taken