NorthStar Memorial Group is seeking a Bilingual Collections Specialist (English/Spanish) at our Home Office in Houston, TX. Our open-door policy ensures your voice is heard, and your ideas matter, fostering an environment that encourages innovative thinking and challenges the status quo. As highly empathetic individuals, our home office employees provide crucial support and guidance to our on-site teams, empowering them to better assist and guide our client families during their most difficult moments. We value individuals who embody our commitment to excellence, teamwork, and compassionate service.

Responsibilities

• Utilize strong customer service skills, aligning with QA guidelines similar to the customer service staff
• Apply effective negotiation skills (accounts not eligible for buyout)
• Record client interactions, including inquiries, complaints, and actions taken in the computer system
• Collaborate with various locations to address billing and collections discrepancies.
• Meet a daily call quota of 60 outbound calls
• Send collection letters following company guidelines
• Maintain a monthly aging report to document collection activity

Compensation

• Base Pay: $17/hr. + Commission: Up to $34,000 annually
• Payouts: Quarterly and Monthly

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Paid Time Off
• Yearly Performance Bonus up to 10% of salary

Qualifications

• Minimum 1 year of experience in first-party collections
• Bilingual in English and Spanish REQUIRED
• Proficiency in Excel, Word, and Microsoft Teams
• Ability to engage with callers without a script

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.

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• Utilize strong customer service skills, aligning with QA guidelines similar to the customer service staff
• Apply effective negotiation skills (accounts not eligible for buyout)
• Record client interactions, including inquiries, complaints, and actions taken in the computer system
• Collaborate with various locations to address billing and collections discrepancies.
• Meet a daily call quota of 60 outbound calls
• Send collection letters following company guidelines
• Maintain a monthly aging report to document collection activit