Bilingual Collections Specialist - Onsite Houston, Texas at Transworld Systems Inc.

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

17.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Negotiation Skills, Detail Oriented, Customer Service, Communication Skills, Problem Solving, Assertiveness, Persuasiveness

Industry

Outsourcing and Offshoring Consulting

Description

Overview After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm) Qualified candidates for this role should be fluent in English and Spanish. Work Location: This is an onsite position in Houston, TX. Compensation: $15-17/hour Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? Paid training Team-oriented work environment Growth opportunity Generous bonus opportunity Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone. Accurately assess the consumer’s financial condition by conducting thorough inquiries. Determine the reason for delinquency and find creative solutions to resolve the situation. Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances. Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures. Adhere to the State and Federal regulations pertaining to collection activities. Meet corporate standards for call quality assurance and structure. Qualifications Outgoing, assertive, competitive, persuasive Enjoys dealing with the public Possesses or is capable of acquiring superb negotiation skills Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone. Is able to work a flexible schedule which may include weekends. Must have a high school diploma, some college preferred This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. INDSJ

Responsibilities

The Collections Specialist is responsible for negotiating and processing payments for past due accounts through direct contact with customers. They must accurately assess financial conditions and track customer accounts throughout the collection process.