Bilingual Community Outreach Coordinator at Greater Cleveland Food Bank Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Community Outreach, SNAP Applications, Public Benefits, Partnership Building, Education, Communication, Teamwork, Problem Solving, Conflict Management, Social Service Knowledge, Event Coordination, Microsoft Office Suite, Customer Service, Flexibility, Cultural Sensitivity

Industry

Non-profit Organizations

Description

Description SUMMARY The mission of the Greater Cleveland Food Bank is to ensure that everyone in our communities has the nutritious food they need every day. The Bilingual Community Outreach Coordinator supports this mission by assisting eligible neighbors in completing applications for SNAP (food stamps) and other public benefits through the Ohio Benefits self-service portal (OB). This position requires the person to travel to various community locations to educate the community about SNAP and other public benefits and screen neighbors one-on-one for these benefits. This position also requires the Bilingual Community Outreach Coordinator to build partnerships with community organizations and work with staff and volunteers to connect eligible community members to benefits. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. This list is not all-inclusive and other duties may be assigned. Engage community members and community organizations with a specific focus on the LatinX community to provide benefits access services to this specific population. Work as part of a team to find and reach community members who are eligible for but not receiving SNAP benefits. Complete SNAP applications to achieve monthly and annual goals. Identify and reach out to agencies and organizations to partner on SNAP and public benefit enrollment events. Publicize and market the Help Center via flyers and other means. Engage the community on site at community events, Mobile Pantry distributions, pop-up clinics, libraries, hunger centers and other available venues. Maintain required job knowledge and skills and core professional competencies. Attend and participate in required educational programs and staff meetings. Read and reply to emails to ensure thorough communication and understanding of updates and information on all assigned work days. Maintain professionalism in all interactions with social service agencies, community partners, neighbors, volunteers, and coworkers in order to uphold the exceptional reputation of the Greater Cleveland Food Bank and the Outreach team. Work directly with neighbors to assist them in applying and obtaining primarily SNAP, and other public benefits programs using the Ohio Benefit State-wide software. Educate neighbors about State and Federal regulations about documentation, ABAWD requirements and what they can expect in an interview with their county’s Job and Family Services. Inform neighbors of follow up processes within their county and empower them to advocate for themselves in order to receive their benefits. Refer neighbors to other social service agencies as needed, in order to meet their needs as expressed to the Bilingual Community Outreach Coordinator. Form and maintain relationships with other social service agencies. Track applications completed daily on the department’s shared programs; Ohio Benefits and Cap60. Schedule and facilitate information sessions/trainings for external partners throughout the fiscal year to ensure partners have an understanding of the services the GCFB can offer. Actively support and champion initiatives aimed at driving continuous improvement throughout the organization. May participate in one of the following: LEAN council, a kaizen, 5S campaign or other process improvement efforts to support continuous improvement and improved processes within the food bank. Performs other duties as assigned. Supervisory Responsibilities N/A or description of duties. Qualifications High school diploma or general education degree (GED) required. A Bachelor’s degree in related field (such as education, social work, psychology, etc.) is required. In lieu of degree 2-3 years of experience in related field (such as community organizing, customer service, case management in a nonprofit setting, or social work) is required. Experience in training, teaching, and/or public speaking is preferred but not required. Must possess outstanding communication skills with strong attention to detail. Must be bilingual in written and spoken languages. For effective job performance--English and Spanish is required. Must be able to effectively work in a team atmosphere with highly diverse people in order to achieve the goals and objectives of the Outreach Department and carry out the mission and values of the Greater Cleveland Food Bank. Must be able to work independently towards personal and team goals, as well as prioritize own work. Must be available to work some evenings and weekends, as needed, as part of a 40-hour work week. Must be able to maintain own schedule and balance flexible hours. Must be oriented towards efficient problem solving, multi-tasking, conflict management, and teamwork. Must possess basic understanding, familiarity, and sensitivity to hunger and poverty issues. Proficiency in Windows based computer software including Outlook and Microsoft Office Suite required. Experience with Smartsheet and/or other online platforms preferred. A valid Ohio Driver’s License and proof of automobile insurance are required (mileage is reimbursed). Unencumbered driver’s license is required. Willingness to drive the Greater Cleveland Food Bank’s Food Truck and/or support events where the Food Truck is present is required. Required commitment to making interactions across different cultures and backgrounds a strength of our organization as demonstrated through work, life or community experience. Physical Requirements and Environment The physical requirements for this position include: Ability to remain in a stationary position as needed. Ability to move about inside the office to access file cabinets, office machinery, etc. Ability to operate a computer or other office productivity machinery frequently. Occasional ability to ascend/descend stairs to access work spaces. Ability to constantly exchange accurate information and communicate in person or via telephone with neighbors, partners, donors, coworkers and other members of the community. Must be able to frequently view a computer screen. Ability to move office equipment/supplies constantly. Ability to lift 25-50 lbs on a regular basis. Travel is constantly required for this position. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate. Employee will be required to travel to various locations in the community.

Responsibilities

The Bilingual Community Outreach Coordinator assists eligible neighbors in completing applications for SNAP and other public benefits, while also educating the community about these services. This role involves building partnerships with community organizations and engaging with community members to connect them to benefits.