BILINGUAL CREDIT & COLLECTIONS COORDINATOR (FULL TIME) - BRAMPTON, ON OR ST. LAURENT, QC

• 25001677
  Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.
  The company serves a variety of end markets including chemicals & refining, food & beverage, electronics, healthcare, manufacturing and primary metals. Linde’s industrial gases are used in countless applications, from life-saving oxygen for hospitals to high-purity & specialty gases for electronics manufacturing, hydrogen for clean fuels and much more. Linde also delivers state-of-the-art gas processing solutions to support customer expansion, efficiency improvements and emissions reductions.
  For more information about the company and its products and services, please visit www.linde.com.
  At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world’s leading industrial gas and engineering companies. Seize the opportunity: take your next step with us and join our team.

KEY ACCOUNTABILITIES

• Assist your leader in projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function.
• Manage portfolio to reduce DSO, Bad Debt, Write-Offs while improving cash flow and meeting Key Performance Indicators (KPI)
• Participate and schedule periodic status updates with Key Account Managers (KAM)
• Maintain detailed documentation of collection activities
• Research and Analyze accounts e.g., payment patterns/behaviors, sales history, and previous collection efforts prior to engaging in collection
• follow up
• Reconcile Billing and Payment discrepancies
• Flag “At- Risk” accounts to leadership team and potential recommend action for legal or 3rd party escalation
• Follow up with various departments within the organization to resolve any issues and provide accurate and timely completion of tasks
• Respond to service support requests/inquires
• Identify improvement opportunities.

EDUCATION

• Post-Secondary Degree or Diploma with a concentration in Finance/Accounting or related Discipline
• Certified Credit Professional (CCP)

EXPERIENCE

• 5 + years Collection’s experience (Business to Business and/or Business to Consumer)
• Experience using or knowledge of large ERP system (JD Edwards, SAP, Oracle)

KNOWLEDGE SKILLS / ABILITIES

• Proficiency in MS Office Applications (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills; Bilingual in French and English (written and verbal) is a definite asset!
• Creative problem solving, strategic, strong analytical skills and innovative thinker
• Strong relationship building and customer service skills with the ability to solve it right the first time
• Self-starter and excellent organization and time management skills
• Ability to prioritize workflow, operate independently in a demanding, fast-paced environment to deliver results with a continuous improvement mindset to support best in class process
• Strong team player, understanding that you deliver as a team
• Ability to work independently and find ethical options to improve customer payment profiles.
• Proficiency in MS Office Applications (Excel, Word, PowerPoint)
• Ability to remain strong under pressure and provide logical solutions
• Must be dependable and accountable (attendance and punctuality)
• Bilingual (French and English)

Reporting to the Manager, Credit & Collections, the Collection Specialist will be an integral member for the Accounts Receivable Team and utilize their solid experience in collections to deliver on targets as well as support various business initiatives in an ever-changing growth-oriented environment. You are self-motivated, work well in a team environment, have a passion to deliver best-in- class results while supporting the National Order-To-Cash process.