Title: Bilingual CSR / Inside Sales
Pay: $24.00/hour
Shifts: Monday to Friday (7:30 AM to 4:00 PM)
Location: Ottawa, ON
Duration: Contract until end of October (possibility of extension)

Job Responsibilities

• Answer customer inquiries via phone, email, and in-person in a professional and timely manner
• Provide accurate product information, pricing, and availability
• Process sales orders accurately and follow up on pending items
• Assist with order tracking, returns, and customer account updates
• Support sales team with quotes, order entry, and customer follow-ups
• Build and maintain strong customer relationships through exceptional service
• Coordinate with warehouse, logistics, and sales teams to ensure timely deliveries
• Identify customer needs and recommend appropriate solutions or upsell options
• Handle and resolve customer complaints effectively and professionally
• Ensure compliance with company procedures and service standards

Requirements

• Bilingual: English and French (verbal & written)
• Previous customer service or inside sales experience preferred
• Previous order desk experience is preferred
• Knowledge of construction industry is an asset
• Excellent communication and interpersonal skills
• Detail-oriented with strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment with shifting priorities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Quick learner with a positive, team-oriented attitude

What We Offer

• Weekly Pay
• Vacation Pay Accrual
• Opportunity to grow your customer service and sales skills
• Supportive and inclusive work environment

Apply Today!

Admi

• Answer customer inquiries via phone, email, and in-person in a professional and timely manner
• Provide accurate product information, pricing, and availability
• Process sales orders accurately and follow up on pending items
• Assist with order tracking, returns, and customer account updates
• Support sales team with quotes, order entry, and customer follow-ups
• Build and maintain strong customer relationships through exceptional service
• Coordinate with warehouse, logistics, and sales teams to ensure timely deliveries
• Identify customer needs and recommend appropriate solutions or upsell options
• Handle and resolve customer complaints effectively and professionally
• Ensure compliance with company procedures and service standard