COMPANY INFORMATION

Hobart is the leading supplier of equipment, systems and service in the food industry. Hobart offers the broadest line of equipment including cooking, food preparation, refrigeration, bakery systems, warewashing and waste systems, and weighing, wrapping and labeling systems. Headquartered in Toronto, Ontario with branch offices in Halifax, Nova Scotia, Montreal, Québec, Toronto, Ontario, Edmonton, Alberta, and Vancouver, British Columbia. The company employs more than 240 people. Included in this number are over 125 service technicians providing nationwide service, effectively making Hobart Canada the industry’s largest service organization.

JOB DESCRIPTION:

We are looking for a Bilingual Customer Service Agent to join our service team in Dartmouth, NS. In this role, you will be the primary point of contact for our customers, ensuring their satisfaction and responding to their requests with professionalism and efficiency. You will have the opportunity to work in a dynamic environment where your customer service skills and communication abilities will be valued.

REQUIRED QUALIFICATIONS:

• Significant experience in customer service or a similar field
• Excellent communication skills, both verbal and written
• Analytical skills to understand and anticipate customer needs
• Team spirit and ability to work effectively in a dynamic environment
• A good understanding of service operations would be an asset
• Fully bilingual (French and English)

• Respond to all incoming service calls and enter all relevant information into the ERP system
• Manage the national service email inbox and voicemail, and respond to messages
• Handle customer inquiries via phone, email, or chat, providing accurate and helpful information
• Monitor various portals and inboxes receiving service requests and enter data into the ERP system
• Respond to customer inquiries about invoices, technician arrival times, payment methods, etc.
• Provide support for administrative tasks as needed
• Collaborate with internal teams to quickly resolve customer issues
• Participate in projects related to improving customer service
• Comply with Health and Safety policies and procedures