JOB SUMMARY

We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. All candidates must be bilingual in Spanish and English. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive experience while promoting our services. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to work collaboratively in a fast-paced environment.

REQUIREMENTS

• Proficiency in English and Spanish.
• Previous experience in customer service or call center environments is preferred.
• Strong skills in outbound calling and client engagement.
• Familiarity with computerized systems for data entry and record management.
• Excellent collaboration skills to work effectively within a team setting.
• Ability to demonstrate effective phone etiquette and maintain professionalism at all times.
• Strong problem-solving skills with a focus on customer satisfaction.
  If you are passionate about helping others and thrive in a collaborative environment, we encourage you to apply for the Call Center Representative position today!
  Job Type: Full-time
  Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In perso

• Manage incoming calls and respond to customer inquiries in a professional manner.
• Conduct outbound calls to follow up with clients and gather feedback on services provided.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Provide exceptional customer support by addressing concerns and resolving issues promptly.
• Collaborate with team members to enhance client services and improve overall customer satisfaction.
• Demonstrate effective phone etiquette while communicating with clients and colleagues.
• Assist in sales efforts by promoting products and services during interactions with customers.
• Maintain knowledge of company policies, procedures, and product offerings to provide informed assistance.