WHAT WE WILL OFFER YOU:

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting directly to the Manager, Customer Care the Customer Care Representative (CCR) will act as a second point of contact for customers who express dissatisfaction and the intention to close their account. The CCR will be responsible for diligently working to retain the customer account by resolving outstanding concerns and issues. They will accomplish this by providing “best in class” customer service, educating the customer on Superior Propane’s processes and product offerings, answering general sales inquiries and providing updated product and/or pricing information and special offers. In addition, the CCR will reach out to our customers who have completed a customer satisfaction survey to discuss their feedback and resolve any concerns.

• Provide “best in class” customer service by consistently applying and leveraging developed procedures and processes to effectively resolve issues and retain customers.
• Actively listen to the customer’s concerns and work in a positive manner to defuse the situation.
• Evaluate the profitability and status of accounts. Achieve a win-win situation by resolving the issue and/or negotiating account, product and service offerings to save the account, while also ensuring that it remains profitable on a forward basis.
• Achieve a pre-determined retention target when responding to customers’ requests to close their account.
• Process and complete the accurate and timely closure of customer accounts.
• Participate in continuous improvement initiatives.
• Perform other duties, as required.