BILINGUAL CUSTOMER CARE REPRESENTATIVE I - AUSTIN at Texas Disposal Systems

Creedmoor, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Communication Skills, Problem Solving, Time Management, Multitasking, Attention to Detail, Empathy, Call Center Experience, Account Management, Service Information, Complaint Resolution, Work Order Entry, Billing Inquiries, Service Scheduling, Adaptability

Industry

Environmental Services

Description

JOB SUMMARY The Customer Care Representative is responsible for handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high level of customer satisfaction. This position is the primary point of contact for addressing customer inquiries, scheduling services, and resolving issues. CORE RESPONSIBILITIES 1. Answer inbound calls from multiple assigned queues in a timely and professional manner. 2. Provide accurate information regarding a customer’s services, billing and payment inquiries 3. Learn and understand all of services offered and accurately speak to customers regarding them. 4. Accurately establish new accounts for customers as required which may include, work order entry, calculating advanced services and sending detailed information to the customer regarding their new services. 5. Accurately close existing accounts according to established processes. 6. Resolve customer complaints regarding missed services, service limits, billing or payment issues. 7. Accurately enter work orders for additional or missed services, including processing payments when required. 8. Navigate multiple devices, screens, and communication channels to research and resolve customer issues. 9. Document all call information according to standard practices. 10. Work independently and manage time on calls while using eLearning tools to answer any entry or process questions. 11. Follow up with customers directly when necessary. 12. Maintain a positive and empathetic attitude towards customers. 13. Meet or exceed call center performance metrics. 14. Stay up to date on any services or route changes. 15. Other duties as assigned. REQUIRED SKILLS & QUALIFICATIONS * High school diploma or its equivalent * Ability to type 35 WPM * Proficient verbal and written communication skills in English with strong analytical abilities * Ability to work in a high call volume environment with accuracy * Ability to multitask and manage time effectively * Ability to identify and resolve issues proactively, delivering timely solutions * Able to work both independently and as part of a team, with a focus on exceeding call center performance standards * Consistent attendance and punctuality, meeting the expectations of a call center environment * Adaptable to an energetic work environment with frequent changes * Capable of handling challenging or sensitive customer interactions with prompt, dependable service * Ability to maintains accuracy, thoroughness, and meets productivity and quality standards PREFERRED SKILLS & QUALIFICATIONS * Up to one year of call center experience * Bilingual in English and Spanish

Responsibilities

The Customer Care Representative handles inbound and outbound calls, providing service information and resolving customer concerns. They are responsible for ensuring a high level of customer satisfaction and documenting all call information.