Looking to join an amazing team Are you passionate about delivering exceptional customer service
Then we want to hear from you!
Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in Fredericton, New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region. This position requires fluency in both official languages, French and English. This is a full time role working on-site in Fredericton, NB with regular business hours Monday through Friday.

POSITION OVERVIEW:

As a Customer Care Representative, you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, resolving issues, and ensuring a positive experience with the services offered.

QUALIFICATIONS:

Fluency in both official languages, French and English is required
Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset

Respond to customer inquiries via phone, email, providing accurate and timely information and assistance
Handle and resolve customer concerns, including billing inquiries, service requests, and technical issues
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers
Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality
Ability to show empathy and patience when dealing with customer concerns
Ability to work effectively in a team and adapt to a dynamic work environment