At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.
Join our dedicated team of leading experts in the battery industry.

EXPERIENCE, SKILLS & COMPETENCIES:

• High school diploma
• Must be Bilingual (French/English)
• Battery industry experience an asset
• Additional sales, customer service & technical training an asset
• Strong computer skills: MS Word, Excel, PowerPoint
• Flexible work style: able to adjust to multiple demands and a fast-paced environment

• Ensure all requests and orders are accurately entered into main database in a timely manner
• Escalate customer issues
• Manage, coordinate & administer technician inventory needs based on assigned workflows
• Process all documentation related to completed service activities
• Create & generate service & parts related
• Monitor/ Manage open order reports to ensure appropriate follow up & escalations
• Responsible for the coordination of the Service Technician team
• Supporting billing and customer support