Bilingual Customer Experience Coordinator (Spanish Speaking) at Feldman Chevrolet of Lansing

Lansing, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Spanish Fluency, English Fluency, Communication, Interpersonal Skills, Customer Focus, Multitasking, Professionalism, Accountability, Customer Experience, Translation, Dealership Operations, Customer Retention, Sales Support, Service Support

Industry

Retail

Description

Description Position Overview We are seeking a highly motivated, Spanish-speaking professional to serve as a key communication bridge across our Sales, Service, and Body Shop departments. This role is critical to delivering a seamless, high-quality experience for our Spanish-speaking customers while supporting dealership operations and driving customer satisfaction. This is not a single-department role — this position operates across the entire dealership and plays a direct role in improving customer experience, retention, and overall performance. Key Responsibilities Customer Experience & Communication Act as the primary point of contact for Spanish-speaking customers across all departments Translate and clearly communicate vehicle information, repair recommendations, and purchase details Assist customers throughout the entire dealership journey — from arrival to delivery Service & Body Shop Support Support service advisors with Spanish-speaking customers during write-ups and approvals Explain repair orders, recommendations, and timelines in Spanish Assist body shop with estimate communication and status updates Conduct follow-up calls to ensure customer satisfaction and retention Sales Support Assist sales consultants with Spanish-speaking customers during the sales process Help explain pricing, financing, features, and delivery details Support internet leads, inbound calls, and appointment setting for Spanish-speaking prospects Administrative & Operational Support Handle Spanish-speaking inbound calls and digital leads Assist with documentation, forms, and delivery paperwork Support CSI follow-up and retention efforts for Spanish-speaking customers Help identify opportunities to improve the customer experience across departments Requirements What We’re Looking For Fluent in Spanish and English (required) Strong communication and interpersonal skills Customer-first mindset with a positive, solution-oriented attitude Ability to multitask and work across multiple departments High level of professionalism and accountability Automotive experience is a plus, but not required What We Offer Weekly base salary + performance-based compensation opportunities Full commission opportunities when assisting in sales transactions Growth opportunities within a rapidly expanding automotive group Supportive leadership team focused on development and success Access to inventory across multiple locations Fast-paced, team-oriented environment Why Join Feldman Automotive Group? At Feldman Automotive Group, we don’t just hire employees — we build careers. With 20+ locations across Michigan and Ohio and 7 Chevrolet stores, we provide unmatched opportunity, inventory, and support. This role is a unique opportunity to become a key player in dealership operations, directly impacting customer experience, retention, and growth.

Responsibilities

This role acts as the primary communication bridge for Spanish-speaking customers across Sales, Service, and Body Shop departments, ensuring a seamless experience from arrival to delivery. Key duties include translating information, assisting with approvals, explaining details, and supporting customer satisfaction follow-up.