At Mysa, we’re passionate about making it simple for people to save energy without sacrificing comfort. We’ve built a people-first culture that values flexibility, collaboration, and doing meaningful work that makes a real environmental impact.We’re looking for a Customer Experience Installation Specialist based in Quebec to provide expert guidance to contractors and installers of our Line Voltage thermostats (and our upcoming Low Voltage model). In this role, you’ll be the go-to technical resource—helping ensure smooth installations, troubleshooting effectively, and supporting our partners so they can deliver the best experience to their customers.This is a remote role, working Monday to Friday, 9:00 AM–5:00 PM (Eastern Time).

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• Act as the primary contact for contractors and installers, providing technical guidance on Mysa’s Line Voltage products (and Low Voltage when launched).

• Troubleshoot installation challenges with confidence and clarity.
• Communicate with a professional and friendly tone via phone, video, chat, and email.
• Document interactions and solutions so partners have the information they need for success.
• Work closely with senior team members and the hardware department to resolve complex issues and improve installation processes.
• Share feedback from the field to help improve product documentation, training, and tools.