OVERVIEW

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

RECRUITMENT PROCESS NEXT STEPS:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

• Step 2: The next step is a virtual or in person conversation with the hiring manager.

• Step 3: The final step is an in-person interview with the extended team members.

If this sounds like you and you’re excited to be a member of our team, please apply now.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.

• Reporting to the Retail Executive Office Manager at the Samsung Electronics Canada eStore, the Customer Experience Specialist will respond promptly via email regarding product information, current promotions, existing orders, returns, outstanding credits and shipping information
• Offer support pertaining to order entry and status, credits on returns, claims, anticipated delays, and any additional information needed by customer
• Process any order changes and notify customers of return and trade-in policies and procedures
• Document all customer interactions within the Order Management System, ensuring ticket accuracy for reporting purposes
• Maintain professionalism by answering questions and providing feedback to customers, other Samsung departments and business partners in a timely manner
• Drive sales by being a source of information for consumers on product specifications, features and benefits, product availability and website navigation
• Other duties as required to meet business needs