Bilingual Customer Relations Specialist at Lake County Government

Leadville, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

54000.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Bilingual, Communication, Microsoft Office Suite, Data Entry, Public Assistance Programs, Case Management Support, Interpersonal Skills, Problem Solving, Attention To Detail, Time Management, Office Administration, Documentation Management, Referral Coordination, Active Listening

Industry

Government Administration

Description

Job Title: Bilingual Customer Relations Specialist Department: Human Services Reports To: Deputy Director of Economic Security Classification: Full-Time, Non-Exempt Compensation Range: $50,000 - $54,000 Benefits: Employee Benefits | Lake County, CO Position Summary Entry-level position for motivated individuals looking to develop a career in public assistance. The role involves assisting clients with inquiries, providing accurate information, and helping with the application process for Food Assistance, Medicaid, TANF, Adult Financial and additional programs. Strong communication, customer service dedication, and a willingness to learn are essential. Comprehensive training is provided, with opportunities for career advancement, including the potential to transition into a Benefits Case Manager role. General Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Functions This position is responsible for managing the front desk of DHS. This includes: Collecting documentation and applications for persons requesting financial, medical, and food assistance as well as any programs operated by the department or in the community. Assessing needs, interpreting programs, and making referrals appropriate to services and assistance available in the department or community. Providing client case updates when requested. Answers phone calls and checks voicemails. Takes messages and then relays client questions to the appropriate party. Updates Benefits Case Managers on client issues and general office operations. Sends client correspondence and other mail as requested by LDHS staff. Makes collateral contacts as requested by Benefits Case Managers and other staff. Handles picking up office mail from the post office and the outside dropbox daily. Will gather all documentation and provide it to the required individuals. Makes referrals for fraud investigations when necessary and assists the Lead Benefits and Deputy Director when tasks are assigned as requested. Providing customer service Distributes EBT cards to eligible clients Supervisory Responsibilities None of the Deputy Directors of Economic Security supervises this position. Requirements Graduation from High School or GED equivalent. At least two years of office experience with an emphasis on working with the public and customer experience. Proficiency in both English and Spanish. Knowledge: Assistance available through other community agencies and/or programs Basic and effective communication techniques in dealing with escalated individuals Basic knowledge of or ability to learn and understand Human Services operations, procedures, and programs Excellent knowledge of and demonstrated proficiency in utilizing Microsoft Office Suite Willingness and ability to learn software and programs (CBMS, Google, EDMS, Etc) Ability to: Ability to learn and understand the EBT card process Ability to use basic office equipment Ability to be a self-starter/work independently as required Superior verbal and written communication skills and effective listening skills Perform all aspects of job responsibilities with honesty and integrity Work in a fast-paced environment Hazard Notice May work with escalated individuals Physical Activity & Work Environment Ability to work indoors in an office environment with prolonged periods of sitting at a desk and working at a computer. Ability to lift up to 25 pounds. Ability to see close up and far away, with or without glasses or contacts. Ability to work outdoors in inclement, hot, or cold weather as required by attendance of County events or local emergencies. EOE Statement Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request. Notice of Work Authorization Requirement Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa. Notice of Emergency/Disaster Responsibilities All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. Other Duties Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Expected Duration of the Application Process Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

Responsibilities

This position manages the front desk of the Department of Human Services by assisting clients with program applications, assessing needs, and providing accurate information. The role also involves handling office correspondence, updating case managers, and distributing EBT cards to eligible clients.