POSITION SUMMARY:

Located in the Burlington commercial area, Bundl Box is hiring a Bilingual (French & English) Customer Retention Specialist. This role focuses on strengthening relationships with existing customers, managing accounts, and resolving issues to improve satisfaction and loyalty.
This is not a telemarketing or cold-calling position — you’ll be working exclusively with customers who already know and trust our brand. Full paid training is provided upon completion.

QUALIFICATIONS:

• Fluency in French and English (spoken and written)
• Minimum 1 year of experience in customer retention, service, or sales
• Strong communication, problem-solving, and interpersonal skills
• Proven ability to meet performance targets in a customer-facing role
• Comfortable using Microsoft Office and navigating computer systems
• Organized, detail-oriented, and capable of multitasking
• Flexible availability to work shifts between 9 AM – 11 PM, Monday to Saturday (subject to change during peak seasons)
• High School Diploma (OSSD or equivalent) required

• Handle inbound and outbound calls with existing customers in both French and English
• Focus on customer retention, resolving issues and reinforcing loyalty
• Process orders and manage payments
• Respond to customer inquiries via phone, live chat, and email
• Provide an outstanding customer experience in every interaction
• Meet or exceed performance metrics related to retention and satisfaction
• Accurately maintain customer records and account notes
• Identify upselling opportunities based on customer needs
• Collaborate with team members to improve retention processes
• Perform other duties as required by management