ABOUT RELIABLE PARTS

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization.
We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

ABOUT THE POSITION:

We are seeking a talented Permanent Full-time “Customer Sales Representative” who possesses a strong commitment to work and who thrives in a busy, challenging, team-oriented environment. If you are motivated, have a “can do” attitude and a desire to learn and grow with an organization, this opportunity is for you!
We are a Team Oriented Environment who likes to have fun
No Outbound or Cold Calling to Customers
All Inbound Calls only! Quality Customer Service Driven and not Sales Driven
Position is Full-Time 40 Hours and 5 days a week.
Normal Office hours of 8:30 AM to 5:00 PM
Come and Join our Fast Growing, Continued Growth, and Vibrant Call Center

KNOWLEDGE AND SKILL REQUIREMENTS:

• Bilingual English/French
• Strong command both English and French with pleasant and professional phone mannerisms
• Exceptional customer service skills
• Strong written and oral communication skills in English and French
• Excellent organizational skills
• Computer literate
• Team player
• Appliance parts knowledge would be an asset
• Multi-tasking proficiency
• Positive, customer oriented, service attitude
• Two years prior call center or customer service experience
  Expected start date: ASAP
  Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

• Answer inbound customer service phone calls
• Correspond with customers via email and Live Chat sessions
• Achieve call center metric targets and customer satisfaction objectives
• Proficient in Advanced CSR functions
• Identify, research and resolve complex, routine and non-routine customer issues using creative problem-solving and quick decision making
• Recognize and act on opportunities for additional sales
• Troubleshoot and resolve order discrepancies
• Collaborate with warehouse personnel to resolve shipping conflicts
• Partner with the outside sales team on customer satisfaction issues
• Promote culture focused on world-class customer service, building customer trust, and taking ownership of all customer issues