DESCRIPTION

Technical Bilingual Customer Service Representative Wanted in Burlington!
Pay Rate: $24.00/hour
Type: Temp to Perm
Shift: 5:00 PM – 1:30 AM (must be flexible to work shifts between Sunday–Saturday)
Criminal Backcheck Required

Training & Schedule

• Training: Monday–Friday, 8:30 AM – 5:00 PM (6–8 weeks, in office)
• Note: No public transit available for late shift hours.
• Weekend rotations for Saturday and Sunday are remote.

Qualifications

• Bilingual in French and English
• Customer Service or Order Desk experience required (Call Centre experience an asset)
• Mechanically inclined or tech-savvy (Tier 1 tech support experience preferred)
• Strong communication skills – verbal and written
• Proficient with Outlook, Excel, and general computer systems
• Excellent active listening and problem-solving skills

Key Responsibilities

• Receive incoming calls and emails from clients regarding product orders and parts requests
• Verify client warranties
• Assist customers experiencing mechanical issues with small power equipment
• Troubleshoot equipment problems and guide customers through solutions
• Order replacement parts and process payments/shipments
• Maintain detailed customer records and correspondence in French and English
• Act as liaison between customers, vendors, and internal departments
• Perform other related duties as required

Permanent Employee Benefits Once Hired:

• Salary increases based on performance
• Monthly scorecard reviews and quarterly performance appraisals
• Comprehensive benefits package (Medical, Dental, Vision, Massage, Physio, Chiropractor)
• Up to 4% RRSP matching after 1 year
• Annual bonus up to $4,000
• 5 Paid Time Off (PTO) days + paid vacation days
• Career growth opportunities

ADDITIONAL SKILLS

(none specified)

• Receive incoming calls and emails from clients regarding product orders and parts requests
• Verify client warranties
• Assist customers experiencing mechanical issues with small power equipment
• Troubleshoot equipment problems and guide customers through solutions
• Order replacement parts and process payments/shipments
• Maintain detailed customer records and correspondence in French and English
• Act as liaison between customers, vendors, and internal departments
• Perform other related duties as require