DESCRIPTION

Bilingual Customer Service Representative Wanted in Kitchener!
Position: Bilingual Customer Service Representative
Location: Kitchener, ON – Fully On-Site (No Hybrid Options)
Hours: Monday–Friday, 9:00 AM – 6:00 PM
Salary: $50K

Perks & Work Environment

• Access to an in-building gym, café, and brewery
• Positive, collaborative, and professional team environment

Key Requirements

• Minimum 2 years of current customer service experience (Call Centre, Order Entry, Data Entry)
• Excellent communication skills with professional energy and positive attitude
• Strong computer aptitude and willingness to learn (CRM experience an asset)
• Bilingual (English/French)
• Ability to manage multiple tasks while maintaining accuracy and attention to detail

Responsibilities

• Respond to inbound customer inquiries by phone, email, and chat
• Assist with billing questions, returns, and order adjustments
• Process and enter orders into the system
• Prepare and send quotations to customers
• Research, track, and expedite customer orders as required
• Collaborate with internal teams to ensure customer needs are met promptly
• Maintain accurate records and ensure data integrity in the CRM system

Ideal Candidate Profile

• History of delivering positive, customer-focused service
• Ability to handle complex situations with professionalism and patience
• Accountable, adaptable, and comfortable in a social, team-oriented environment
• Possesses high integrity and strong problem-solving skills
• Able to understand customer needs through experience and data insights
• Post-secondary education in Business, Marketing, Commerce, OR equivalent experience
• 1–2 years of relevant customer service experience

Growth Opportunities

• Paid educational programs and professional development opportunities
• Potential for advancement into more senior roles based on performance

ADDITIONAL SKILLS

(none specified)

• Respond to inbound customer inquiries by phone, email, and chat
• Assist with billing questions, returns, and order adjustments
• Process and enter orders into the system
• Prepare and send quotations to customers
• Research, track, and expedite customer orders as required
• Collaborate with internal teams to ensure customer needs are met promptly
• Maintain accurate records and ensure data integrity in the CRM syste