DESCRIPTION

Looking to hire a full-time permanent Bilingual Customer Service Representative in Newmarket!
Monday to Friday 8:00am-5:00pm
$50,000-$55,000
Benefits
100% in office!

Requirements:

• Fluently Bilingual in English and French
• Minimum 2 years of customer service experience
• Experience dealing with Quebec accounts is considered an asset
• Order management experience is a strong asset
• Understanding supply chain

Job Duties:

• Provide product support on 5 main lines of products
• Answer inbound calls (only 20-25 per day on a busy day)
• Enter orders from customers, retailers, wholesales & distributors
• Follow up on all order related issues being proactive on any pricing, availability, and delivery issues
• Follow up on back orders
• Keep customers updated on any issues or product support they require
• Develop and maintain strong customer relationships
• Upsell products
• Provide technical support on medical devices and troubleshoot
• Substitute products when not available, provide suggestions to clients
• Work collaboratively with Outside Agents and Sales Team in Quebec/Montreal

ADDITIONAL SKILLS

(none specified)

• Provide product support on 5 main lines of products
• Answer inbound calls (only 20-25 per day on a busy day)
• Enter orders from customers, retailers, wholesales & distributors
• Follow up on all order related issues being proactive on any pricing, availability, and delivery issues
• Follow up on back orders
• Keep customers updated on any issues or product support they require
• Develop and maintain strong customer relationships
• Upsell products
• Provide technical support on medical devices and troubleshoot
• Substitute products when not available, provide suggestions to clients
• Work collaboratively with Outside Agents and Sales Team in Quebec/Montrea