ABOUT THE OPPORTUNITY

LRO Staffing is partnering with a respected organization in Ottawa to recruit a Bilingual Customer Service Clerk and Receptionist for a 6-month contract with the strong possibility of conversion to permanent. This hybrid role offers an exciting opportunity for a highly organized and detail-oriented professional to provide exceptional service to members and stakeholders while supporting smooth office operations and events. The successful candidate will play a central role in front-line customer service, data entry, office administration, and event support, ensuring a professional and welcoming experience for all.

Duties include but are not limited to:

• Serve as the first point of contact for the organization (via email, phone, or in-person); redirect inquiries and provide timely, accurate follow-up
• Monitor and respond to emails through generic inboxes, ensuring exceptional client service
• Provide front-line technical support to members accessing systems, escalating issues as required
• Process manual financial transactions and follow up on unpaid memberships or event registrations
• Perform daily data entry by processing memberships, registrations, cancellations, and payments; ensure accuracy and resolve data issues in the CRM
• Maintain accurate and up-to-date membership and event records
• Manage office administration functions, including mail, courier services, office access, and translation requests
• Support employee onboarding and office set-up
• Coordinate catering, registration, and logistics for internal meetings and events; assist with hybrid/AV set-up
• Support larger events and conferences through registration, technical support, and pre/post-event administration (e.g., name badges, attendee emails, mailouts)
• Maintain and develop internal processes related to customer service, administration, and event delivery

Duties include but are not limited to:

• Serve as the first point of contact for the organization (via email, phone, or in-person); redirect inquiries and provide timely, accurate follow-up
• Monitor and respond to emails through generic inboxes, ensuring exceptional client service
• Provide front-line technical support to members accessing systems, escalating issues as required
• Process manual financial transactions and follow up on unpaid memberships or event registrations
• Perform daily data entry by processing memberships, registrations, cancellations, and payments; ensure accuracy and resolve data issues in the CRM
• Maintain accurate and up-to-date membership and event records
• Manage office administration functions, including mail, courier services, office access, and translation requests
• Support employee onboarding and office set-up
• Coordinate catering, registration, and logistics for internal meetings and events; assist with hybrid/AV set-up
• Support larger events and conferences through registration, technical support, and pre/post-event administration (e.g., name badges, attendee emails, mailouts)
• Maintain and develop internal processes related to customer service, administration, and event deliver