NOW OFFERING A $500 SIGN ON BONUS FOR QUALIFIED CANDIDATES!

KidsCare Home Health is seeking a compassionate and detail-oriented Bilingual Customer Service Coordinator to join our Quality Assurance team. This role is essential in ensuring client families and clinicians receive timely, respectful, and effective support that directly impacts the quality of care provided. We offer a supportive collaborative work environment and full benefits packgage for this in office position along with the opportunity to be a part of a company that makes a positive impact in pediatric clients and their families lives.
Responsibilities:

QUALIFICATIONS

• High school diploma or GED required.
• 1–2 years of healthcare or customer service experience preferred.
• Fluent in English and Spanish (spoken and written).
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office and database systems.
• Ability to multitask and adapt in a fast-paced environment.

• Serve as a liaison between families and clinicians to resolve care-related concerns.
• Run patient satisfaction reports and address identified issues.
• Use an internal ticketing system to manage daily workflow and follow-ups.
• Communicate with families in English and Spanish to address concerns, and identify solutions.
• Collaborate with internal departments to meet service goals.
• Maintain confidentiality and professionalism in all interactions.
• Perform other duties as assigned.
  Qualifications: