Hi,
My name is Pari, and I am a Technical Recruiter at Dexian. We have been successful serving our local, national, and global clients.
I have a job opening as a Customer Service Professional – French Bilingual If you are looking for a job change, please share the best possible number and time to connect with you.
Do send your resume to me over pari.zunake@dexian.com
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit.

JOB DESCRIPTION:

We are looking for candidates with strong technical expertise to fill this role. Below are the details of the position:

JOB SUMMARY:

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing client needs through inbound phone, email, online chat, and at times outbound calls regarding insurance claims or new business requests. Customers may be internal or external with varying degrees of complexity.

Key responsibilities include:

• Providing timely and accurate responses to inquiries on products and service offerings.
• Following established KPI metrics such as Average Handle Time, After Call Work, Hold Time, NPS, Customer Satisfaction, Quality, Accuracy, and Compliance.
• Troubleshooting plan member system and plan-related queries.

CANDIDATE REQUIREMENTS / MUST-HAVE SKILLS

• Previous customer service experience (contact center, retail, or service industry).
• Tech-savvy – ability to learn new systems quickly, proficient with Microsoft applications, and comfortable leveraging technology.
• French Fluency

NICE-TO-HAVE SKILLS

• Previous experience in a contact center/call center environment.
• Experience with AWD Imaging Systems.

EDUCATION

• High school diploma or equivalent required.
  Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
  Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status
  Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
  Job Types: Full-time, Fixed term contract
  Contract length: 6 months
  Pay: $21.00-$23.00 per hou

• Providing timely and accurate responses to inquiries on products and service offerings.
• Following established KPI metrics such as Average Handle Time, After Call Work, Hold Time, NPS, Customer Satisfaction, Quality, Accuracy, and Compliance.
• Troubleshooting plan member system and plan-related queries