Bilingual Customer Service (Haitian Creole/English) – Call Center at AMERICAN FREEDOM INSURANCE

Mount Prospect, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

24.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Proficiency, Haitian Creole, English, Customer Service, Call Center Operations, Claims Reporting, Data Entry, Professionalism, Empathy, Organization, Responsibility, Communication Skills, Phone Skills, Multi-tasking, PC Skills, Typing Speed

Industry

Insurance

Description

Description Your Day-to-Day In this role, you’ll be the first point of contact for our customers, ensuring they receive the help and support they need: Answer Calls & Assist Customers: Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance New Claims Reporting: Help customers start their claims journey with efficiency and empathy Data Entry: Accurately gather and enter confidential information into our systems Deliver Excellent Service: Uphold AFIC's commitment to quality, leaving customers with a positive experience Requirements What We’re Looking For We’re seeking a bilingual (Haitian Creole-English) Customer Service Representative with a passion for assisting customers, handling inquiries, and keeping things running smoothly. If you're organized, responsible, and confident on the phone, you’ll be a great fit for this role. When a customer calls and hears, “_Mèsi paske w rele American Freedom Insurance, kijan nou ka ede w?”_ (“Thank you for calling American Freedom Insurance, how can we assist you?”), you’ll be responding with empathy and clarity. Fluent in French or Haitian Creole and English Strong attendance and dependability Experience in customer service, call centers, or collections Detail-oriented with clerical or data entry experience Excellent communication and phone skills Comfortable with multi-tasking in a fast-paced environment Solid PC skills and a typing speed of at least 30 wpm High school diploma or equivalent (insurance experience is a plus!) Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you Competitive Salary: Rewarding your expertise and experience Financial Security: 401K with up to a 6% company match Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO Employee Recognition: We celebrate work milestones to show appreciation for your contributions Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more

Responsibilities

The representative will serve as the primary contact for customers, professionally responding to inquiries regarding claims reporting and general assistance. Key duties include efficiently initiating new claims and accurately entering confidential customer data into company systems.