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Bilingual Customer Service Rep at Stockton Maintenance Group LLC
West Palm Beach, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

22.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingual Communication, Customer Service, Microsoft Office Suite, Service Management Software, Organizational Skills, Attention To Detail, Multitasking, Interpersonal Skills

Industry

Janitorial Services

Description
Description Overview: We are seeking a dynamic and customer-oriented Bilingual Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, both in person and over the phone. Your bilingual skills will be key in ensuring excellent communication with a diverse range of clients and staff members. Key Responsibilities: Greet clients and colleagues in a professional and courteous manner upon their arrival and connect them with the appropriate person. Answer phones in a timely manner and direct calls to office personnel Interact with clients via telephone and online to provide support utilizing service management software. Interact with field staff to ensure appropriate actions are taken to resolve client issues and concerns. Accurately maintain web-based documents and spreadsheets such as Google Docs, etc.. Perform additional tasks as assigned by management. PM21 Requirements Qualifications: Fluency in both English and Spanish (written and spoken). Excellent communication and interpersonal skills. Proficiency with Microsoft Office Suite and basic office equipment. Experience with 3rd party service management software like Corrigo. Previous customer service experience Strong organizational skills with attention to detail. Ability to multitask and work effectively in a fast-paced team oriented environment. Benefits: Competitive salary Health, dental, and vision insurance Paid time off Opportunities for career growth and development If you are passionate about delivering excellent customer service and thrive in a bilingual environment, we would love to hear from you! Full time hourly position: $18.00 - $22.00 per hour range depending on experience and qualifications. PM21
Responsibilities
The Bilingual Customer Service Representative will greet clients and colleagues, answer phones, and provide support through service management software. They will also interact with field staff to resolve client issues and maintain web-based documents.