BILINGUAL CUSTOMER SERVICE REPRESENTATIVE – HYBRID

Location: Mississauga, ON
Contract Length: 8 Months (Potential for Extension)
Compensation: $26 per hour
Are you committed to providing exceptional customer service in both French and English? Do you thrive in a fast-paced, client-focused environment and possess experience in business or finance? If so, this opportunity may be the right fit for you.
We are currently seeking a Bilingual Customer Service Representative to join one of our leading financial services clients. This is an excellent opportunity to work in a hybrid environment and be part of a high-performing, collaborative team.

QUALIFICATIONS

• Language Proficiency: Fluent in both French and English (spoken and written)
• Education: Bachelor’s degree in Business Administration, Finance, Communications, or a related discipline preferred
• Experience: Prior experience in customer service, particularly in a call center or financial services environment, is considered an asset
• Communication Skills: Excellent verbal and written communication with a strong customer focus
• Analytical Thinking: Proven ability to assess situations and resolve issues effectively and efficiently
• Technical Proficiency: Comfortable using CRM systems, call management tools, and other business software is an asset
  

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Job Type: Fixed term contract
Contract length: 8 months
Pay: $40,218.33-$61,884.69 per year

Application question(s):

• Are you comfortable working 2 days a week in Mississauga, ON?
• Are you bilingual in French and English?

Work Location: Hybrid remote in Mississauga, ON L4W 0A5
Expected start date: 2025-09-0

• Manage a high volume of inbound calls (30–40 per day) from customers and dealers in a courteous and efficient manner
• Provide accurate information and support related to account inquiries, including payment details, payoff quotes, due date changes, and auto pay modifications
• Prepare and process necessary documentation while ensuring compliance with company policies and procedures
• Collaborate with internal departments to enhance customer satisfaction, support special projects, and assist in handling overflow call volumes