Bilingual Customer Service Representative AM at All Florida Paper USA

Medley, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Excel Knowledge, Time Management, Multi-Tasking, Communication Skills, Phone Contact Handling, Active Listening, Dependable, Reliable

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Job Type: Full-time About All Florida Paper All Florida Paper is a leading privately-held distributor in the United States, which supplies over 8,000 products throughout 25 countries and across 10 key market sectors, including education, healthcare, and foodservice, lodging, supermarkets, and janitorial/sanitation, exporting, and redistribution. By far, our most valuable asset is our employees, which is why for over 30 years, they have been the primary focus of our resources. Position Description: The associate in this position is responsible for assisting our clients and drivers with exceptional service, understanding their primary needs, and ensuring their requests are addressed in a timely manner. Our goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Position Schedule: 40 hours per week as follows: Monday - Friday What you will be doing: Answer customers’ calls to identify and assess their needs. Respond to customer service requests through email. Review and verify shipment orders. Track shipments and input new data into the system when necessary. Assist in reporting and resolving shipment and inventory issues when necessary. Process orders in our system. Maintain detailed record tracking of inventory reports. Assist Sales Representatives with inquiries and orders. Receive and process Drivers’ paperwork, such as signed invoices, cash, checks, etc. Prepare accurate reports for upper management. Other general customer service and logistics duties as assigned. Required Knowledge and Experience: Prior experience is a plus. Skills you need to have: Excel knowledge. Bilingual (English and Spanish). Excellent time management skills, with the ability to multi-task. Able to meet deadlines in a fast-paced environment. Excellent communication skills. Must provide exceptional customer service and display a professional attitude towards customers. Strong phone contact handling skills and active listening Dependable/Reliable. We have excellent benefits, which include: Medical, Dental, and Vision insurance partially sponsored by the company. Company-sponsored Life Insurance and Short-term disability coverage. Company-sponsored employee events. 401K program with company matching. Paid Holidays. PTO and Vacation.

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Responsibilities

The associate will assist clients and drivers by addressing their needs and ensuring timely responses to inquiries. They will also handle shipment orders, track shipments, and maintain inventory records.