Bilingual Customer Service Representative/Assistant

at  Hem Healer LLC

Remote, , Venezuela -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Apr, 2025Not Specified31 Jan, 2025N/AZapier,Customer Service,English,Spreadsheets,MicrosoftNoNo
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Description:

JOB OVERVIEW

We seek a detail-oriented and proactive Virtual Assistant to support our team in various administrative tasks. The ideal candidate will possess strong organizational skills and a customer-focused mindset. This role is perfect for individuals who thrive in a remote working environment and are adept at managing multiple tasks efficiently. As a Virtual Assistant, you will play a crucial role in enhancing productivity and ensuring smooth operations within the organization.

QUALIFICATIONS

  • Bilingual Executive Assistant & Customer Support Specialist
    Location: Remote
    Company: Hem Healer®
    Are you a proactive, hands-on individual who thrives in a fast-growing, dynamic environment? Hem Healer®, a leading health supplement company, is seeking a bilingual (English/Spanish) Executive Assistant & Customer Support Specialist to support our Managing Partner and customer care team. This role is perfect for someone who enjoys a personal, empathetic approach to customer service and excels in organization and communication.

ABOUT US

At Hem Healer®, we’re revolutionizing the way health supplements connect with customers. With over four years of success, we pride ourselves on offering personalized service that’s a rarity these days—think phone calls, video consultations, and genuine care. We’re a remote, collaborative team that values self-motivation, creativity, and an entrepreneurial spirit. We love Steve Jobs’ quote: “We don’t hire people to tell them what to do; we hire them to tell us what to do.”

MUST-HAVE SKILLS & EXPERIENCE

  • Fluency in English and Spanish (bilingual): Perfect written and verbal communication in both languages is essential.
  • Microsoft 365 & SharePoint: Proficient in managing documents, spreadsheets, and shared resources.
  • Customer Service: Experience handling customer interactions with care, empathy, and high professionalism.
  • Self-Motivation: Able to take initiative, prioritize tasks, and manage responsibilities with little supervision.

PREFERRED SKILLS (PLUSES)

  • Shopify experience.
  • Amazon Seller Central knowledge.
  • Familiarity with tools like Gorgias, RingCentral, ShipHero, ManyChat, Klaviyo, and Zapier.

Responsibilities:

RESPONSIBILITIES

  • Provide administrative support to team members, including calendar management and scheduling appointments.
  • Manage incoming communications, including emails and phone calls, ensuring timely responses.
  • Assisted with office management tasks, including document preparation and file organization.
  • Maintain effective communication with clients and stakeholders to provide excellent customer service.
  • Support front desk operations virtually, including handling inquiries and coordinating meetings.
  • Utilize phone systems effectively to manage calls and relay messages as needed.
  • Conduct research and compile data for various projects as requested by team members.
  • Collaborate with other departments to streamline processes and improve efficiency.

WHAT YOU’LL DO

As a key player in our team, you’ll wear many hats, with responsibilities including:

  • Assistant to the Managing Partner:
  • Manage calendars, schedule meetings, and organize day-to-day priorities.
  • Prepare and conduct meetings on behalf of the Managing Partner.
  • Act as the primary point of contact for both internal and external communications.
  • Customer Care & Support:
  • Provide personalized support to our customers via email, phone, and SMS.
  • Discuss delicate health issues with empathy, professionalism, and discretion.
  • Assist in delivering customer consultations (via phone or video) with a personal touch.
  • Operations & Management:
  • Oversee and manage customer interactions through platforms like Gorgias and RingCentral.
  • Support inventory management and fulfillment processes using tools like ShipHero.
  • Collaborate with the customer care team and help them excel in their roles.
  • Digital Platform Management:
  • Assist with Shopify and Amazon Seller Central operations.
  • Support marketing initiatives via ManyChat, Klaviyo, and Zapier automation.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

HR / Administration / IR

Customer Service

Graduate

Proficient

1

Remote, Venezuela