Bilingual Customer Service Representative/Assistant
at Hem Healer LLC
Remote, , Venezuela -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Apr, 2025 | Not Specified | 31 Jan, 2025 | N/A | Zapier,Customer Service,English,Spreadsheets,Microsoft | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB OVERVIEW
We seek a detail-oriented and proactive Virtual Assistant to support our team in various administrative tasks. The ideal candidate will possess strong organizational skills and a customer-focused mindset. This role is perfect for individuals who thrive in a remote working environment and are adept at managing multiple tasks efficiently. As a Virtual Assistant, you will play a crucial role in enhancing productivity and ensuring smooth operations within the organization.
QUALIFICATIONS
- Bilingual Executive Assistant & Customer Support Specialist
Location: Remote
Company: Hem Healer®
Are you a proactive, hands-on individual who thrives in a fast-growing, dynamic environment? Hem Healer®, a leading health supplement company, is seeking a bilingual (English/Spanish) Executive Assistant & Customer Support Specialist to support our Managing Partner and customer care team. This role is perfect for someone who enjoys a personal, empathetic approach to customer service and excels in organization and communication.
ABOUT US
At Hem Healer®, we’re revolutionizing the way health supplements connect with customers. With over four years of success, we pride ourselves on offering personalized service that’s a rarity these days—think phone calls, video consultations, and genuine care. We’re a remote, collaborative team that values self-motivation, creativity, and an entrepreneurial spirit. We love Steve Jobs’ quote: “We don’t hire people to tell them what to do; we hire them to tell us what to do.”
MUST-HAVE SKILLS & EXPERIENCE
- Fluency in English and Spanish (bilingual): Perfect written and verbal communication in both languages is essential.
- Microsoft 365 & SharePoint: Proficient in managing documents, spreadsheets, and shared resources.
- Customer Service: Experience handling customer interactions with care, empathy, and high professionalism.
- Self-Motivation: Able to take initiative, prioritize tasks, and manage responsibilities with little supervision.
PREFERRED SKILLS (PLUSES)
- Shopify experience.
- Amazon Seller Central knowledge.
- Familiarity with tools like Gorgias, RingCentral, ShipHero, ManyChat, Klaviyo, and Zapier.
Responsibilities:
RESPONSIBILITIES
- Provide administrative support to team members, including calendar management and scheduling appointments.
- Manage incoming communications, including emails and phone calls, ensuring timely responses.
- Assisted with office management tasks, including document preparation and file organization.
- Maintain effective communication with clients and stakeholders to provide excellent customer service.
- Support front desk operations virtually, including handling inquiries and coordinating meetings.
- Utilize phone systems effectively to manage calls and relay messages as needed.
- Conduct research and compile data for various projects as requested by team members.
- Collaborate with other departments to streamline processes and improve efficiency.
WHAT YOU’LL DO
As a key player in our team, you’ll wear many hats, with responsibilities including:
- Assistant to the Managing Partner:
- Manage calendars, schedule meetings, and organize day-to-day priorities.
- Prepare and conduct meetings on behalf of the Managing Partner.
- Act as the primary point of contact for both internal and external communications.
- Customer Care & Support:
- Provide personalized support to our customers via email, phone, and SMS.
- Discuss delicate health issues with empathy, professionalism, and discretion.
- Assist in delivering customer consultations (via phone or video) with a personal touch.
- Operations & Management:
- Oversee and manage customer interactions through platforms like Gorgias and RingCentral.
- Support inventory management and fulfillment processes using tools like ShipHero.
- Collaborate with the customer care team and help them excel in their roles.
- Digital Platform Management:
- Assist with Shopify and Amazon Seller Central operations.
- Support marketing initiatives via ManyChat, Klaviyo, and Zapier automation.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
HR / Administration / IR
Customer Service
Graduate
Proficient
1
Remote, Venezuela