Bilingual Customer Service Representative at Aston Carter

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

22.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Self-motivated, Verbal Skills, Attention to Detail, Organizational Skills, Adaptability Skills, Problem Solving Skills, Team Player, Fluency in English, Fluency in Spanish

Industry

Staffing and Recruiting

Description

Job Description: Investigator Support Specialist If you are looking for a company where you can personally advance healthcare and make a difference in peoples lives with your bold ideas and unique point of view consider working at this client as an Investigator Support Coordinator. The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax. - Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW - Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays - Updating the database with appropriate information and informing personnel of additional testing needs. - Supporting sites and sponsor with project related questions via phone and email - Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP - Assisting and supporting in the implementation of global processes and procedures - Tracking and reporting metrics as determined by management in the agreed timelines - Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete - Acting as a liaison for both internal and external clients - Communicating investigator site needs when new policies or procedures are discussed - Instilling a culture where patient safety is top priority - Promptly address patient safety issues and escalates as needed for resolution - Ensuring the investigators needs are explored prior to implementation of new processes and procedures Note: Saturday shift required several times per year. Work hours are 10-7 pm EST. This is a fully remote position. Skills: - Customer service skills - Self-motivated with strong verbal skills - Attention to detail and good organizational skills - Ability to handle multiple tasks and multiple distractions while maintaining a professional manner - Adaptability skills - Problem solving skills - Being a team player with an ability to work independently - Fluency in English and Spanish. - Experience in the pharmaceutical industry is an advantage Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Indianapolis, IN. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Responsibilities

The Investigator Support Coordinator is responsible for communication and support of investigative sites, managing telephone contact, and resolving accession holds. They will also provide results to site staff and assist with project-related questions.