Start Date
Immediate
Expiry Date
08 May, 25
Salary
0.0
Posted On
08 Feb, 25
Experience
2 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Salesforce, It, Creativity, Power Bi, Sap, Writing, Jd Edwards, English, Excel, Healthcare Industry, Crm Software, Outlook
Industry
Outsourcing/Offshoring
JOB DESCRIPTION
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
As the Bilingual Customer Service Representative (CSR), you will act as the primary point of contact for both internal and external customers and will manage the process of high-volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP or JDE or MS Great Plains). You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary. The role is hybrid and based in our office located in Mississauga, ON. Our hybrid model is currently four days in the office (Monday to Thursday) and one day remote from home (Friday). Hours of operation are 8:30am (EST) to 5:30pm (EST), Monday to Friday. Shifts can be 8:30am – 4:30pm, 9:00am-5:00pm or 9:30am-5:30pm, subject to change.
EDUCATION AND EXPERIENCE
KEY RESPONSIBILITIES WILL INCLUDE
TO BE SUCCESSFUL IN THIS ROLE, YOU REQUIRE