DESCRIPTION

Role: Bilingual Customer Service Representative
Location: Pointe-Claire, QC - Fully in office
Pay: $45,000-$55,000 + Benefits
Schedule: Tuesday to Saturday, 8:00 AM – 4:30 PM (rotating weekends)

Job Responsibilities

• Handle after-sales customer service inquiries by phone (post-delivery, damages, repairs, escalations).
• Process work orders for service technicians, product exchanges, returns, and discounts.
• Order parts and manage charge-backs to manufacturers.
• Complete required paperwork accurately and efficiently.
• Occasionally assist walk-in customers onsite.

Qualifications

• Have at least 2–3 years in the same customer service role
• Fluent in French and English (spoken and written).
• Have strong experience speaking with customers over the phone in a professional environment.
• Are comfortable with high call volumes and paperwork-heavy processes.
• Are detail-oriented, dependable, and committed to learning our systems quickly.
• Thrive in a collaborative office setting alongside dispatch and service teams.

Disclaimer:
This is currently for an active job opportunity.
By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!

ADDITIONAL SKILLS

(none specified)

• Handle after-sales customer service inquiries by phone (post-delivery, damages, repairs, escalations).
• Process work orders for service technicians, product exchanges, returns, and discounts.
• Order parts and manage charge-backs to manufacturers.
• Complete required paperwork accurately and efficiently.
• Occasionally assist walk-in customers onsite