Bilingual Customer Service Representative at Brasserie Labatt

Moncton, New Brunswick, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Multitasking, Time Management, Resilience, Ownership Mindset, Negotiation Skills, Digital Literacy, Microsoft Office

Industry

Beverage Manufacturing

Description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do? COMPANY: Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home. JOB SUMMARY The CX Representative is the first point of contact for our Consumers, Suppliers, Retailers and Employees. This position is responsible for managing all aspects of customer service and addressing customer inquiries efficiently and professionally through various channels, including inbound phone calls, emails, online chat, and, when necessary, outbound follow-up communications. JOB RESPONSIBILITIES Answer incoming requests via phone, email, fax, chat and ticketing systems. Register the contact details into the ticketing applications. Responding to requests and providing accurate information in a timely and professional manner Resolve or forward requests in accordance with established procedures Perform a variety of moderately complex administrative tasks JOB QUALIFICATIONS Education High School Diploma or equivalent required; College Diploma or higher preferred Experience Previous customer service experience (Phone and email), 1-2 years. Previous contact center experience is an asset. Competencies Must be bilingual in English/French Ability to multitask, prioritize and manage time effectively in a fast-paced environment Resilient, Ownership mindset, Negotiation Skills Ability to grasp new concepts quickly and efficiently Professional and enthusiastic Ability to work in a team environment as well as independently Strong digital literacy – ability to work with websites, databases Knowledge in Microsoft Office (word, excel and power point) WHY LABATT: As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share. BENEFITS: Health benefits plan, including competitive coverage for medical, dental, mental health, life, and disability insurance, that can be flexed to fit your needs. Additional flex credits for healthcare or wellness spending accounts Retirement plan with a generous company-matching contribution, and low-fee RRSP & TFSA savings opportunities to help you secure your financial future. Personalized support through an inclusive family-forming benefit, and generous financial support/top-ups for parental leave Access to many wellbeing resources, including Employee & Family Assistance Program support, Webinars, and more. An annual allotment of Beer and Beyond-Beer products for employees! EQUAL OPPORTUNITY EMPLOYER At Labatt Breweries of Canada, we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status. REQUIRE ADDITIONAL ASSISTANCE? Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience. Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process. Any email communication you receive as part of the application or onboarding process will come from a @Labatt.com email address. If you have any questions or concerns, please email the recruitment team at recruitment@labatt.com CONTACT US Follow us: Instagram @ labattbreweries LinkedIn @ Labatt Breweries of Canada WHY LABATT? Labatt is one of Canada’s founding businesses and its leading beverage company, with over 3,600 employees, a portfolio of more than 60 quality beers, and 10 breweries from coast-to-coast. Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. At Labatt, it’s not about what you studied, or where you worked, it’s about what you can do. Disclaimer: Labatt does not charge for any part of the hiring process. Additionally, the company will only share information via official channels including the company website and from Labatt email accounts. If you have any questions or concerns, please email the Labatt recruitment team at recruitment@labatt.com. POURQUOI LABATT? La Brasserie Labatt, qui est l'une des entreprises fondatrices du Canada et sa principale société de boissons, compte plus de 3 600 employés, un portefeuille de plus de 60 bières de qualité et 10 brasseries d'un océan à l'autre. Chez Labatt, les employés peuvent donner le meilleur d'eux-mêmes dans le but collectif de créer un avenir plus prometteur. Nous cherchons toujours à proposer de nouvelles façons de célébrer les moments de la vie, à rêver grand pour faire progresser notre industrie et à avoir un impact positif sur nos communautés. Chez Labatt, ce qui compte, ce n'est pas ce que vous avez étudié, ni où vous avez travaillé, c'est ce que vous êtes capable de faire. Avertissement: La Brasserie Labatt ne vous demandera jamais d'argent ou de remboursement de frais dans le cadre de son processus de recrutement. De plus, l'entreprise communique ses informations uniquement via les canaux officiels, notamment via le site Web de l'entreprise et aussi via les adresses courriels Labatt. Si vous avez des questions ou des préoccupations, veuillez envoyer un courriel à l'équipe de recrutement à recrutement@labatt.com. LEARN MORE ABOUT US/APPRENEZ-EN PLUS SUR NOUS • Website: www.labatt.com Site web: www.labatt.com/ca_fr • LinkedIn: Labatt Breweries of Canada • Instagram: @LabattBreweries • Facebook: Labatt Breweries of Canada • X: @LabattBreweries CONTACT US / CONTACTEZ-NOUS PRIVACY POLICY / POLITIQUE DE CONFIDENTIALITÉ TERMS OF USE / MODALITÉS ET CONDITIONS

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Responsibilities

The CX Representative is responsible for managing all aspects of customer service and addressing inquiries efficiently through various channels. This includes answering requests via phone, email, chat, and ticketing systems.