Marathon Hardware has 6 locations across Canada and we proudly distribute thousands of products throughout North America. Our products range from decorative hardware, hinges & opening systems, drawers & slides, and storage accessories. Our roots have been firmly planted in Canada for nearly 30 years. We source products from around the world to find new and innovative solutions to enhance our customer projects. Our people are our core, and our customers are our focus. We take pride in both our team and ability to serve our customers with the utmost professionalism and personability.
Under the supervision of the Vice President – Eastern Canada, this role will work closely with one of our Territory managers and will offer top-of-the-line service to our Quebec customers. This individual will aim to develop new customers and continue to provide solutions to existing ones.

QUALIFICATIONS:

• Fluency in both French and English.
• High school graduation or equivalent.
• 1- 2 years of sales and customer service experience is an asset.
• Cabinet Hardware experience is an asset, but willing to train the right person.

SKILLS:

• Ability to work as part of a team and independently.
• Ability to multi-task with an attention to detail.
• Impeccable customer service business etiquette.
• Impeccable phone manners and email etiquette.
• Excellent computer skills.
• Ability to work and communicate with diverse groups.
• Organized, autonomous, and resourceful.

Experience:

• order entry: 1 year (preferred)
• customer service: 1 year (required

RESPONSIBILITIES:

• Proactively listen to customer needs and advise on best product fit.
• Develop customer relationships and add value and support to the client base.
• Proactively develop sales leads and opportunities.
• Execute inbound and outbound communication with customers, via phone and email.
• Enter customer orders into ERP.
• Communicate with the warehouse team to coordinate in person orders.
• Follow up with customers to ensure service levels are met.
• Maintain updated information for customer records, prospects, and proposals through CRM.
• Update customers on products, modifications, changes, and enhancements.
• Offer positive contributions to our culture and business environment.
• Represent Marathon with dignity and respect.

THIS IS A FULLY REMOTE POSITION OFFERED AS AN INITIAL 6-MONTH CONTRACT, WITH THE POTENTIAL TO BE EXTENDED OR CONVERTED TO A PERMANENT FULL-TIME ROLE BASED ON PERFORMANCE.

Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: $45,000.00-$55,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company events
• Store discount
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• What is your salary expectation?

Experience:

• order entry: 1 year (preferred)
• customer service: 1 year (required)

Language:

• French (required)

Work Location: Remot