CANDIDATE REQUIREMENTS/MUST HAVE SKILLS:

1) 2-3 years previous experience in a customer service/hospitality/ customer engagement role
2) Candidate must be fluent in Spanish and English, written and verbal. Note: Candidate will mainly be communicating in French
3) Tech Savvy and Demonstrated PC skills. The candidate must be able to easily navigate a laptop and its applications.

SOFT SKILLS:

• Patience: Demonstrates the ability to remain calm and composed, even in challenging situations, and provides thoughtful responses.
• Punctuality: Consistently logs in and starts shifts on time, ensuring reliability and dependability in meeting work schedules.
• Resilience: Maintains a professional demeanor and does not take feedback or criticism personally, showing the ability to handle tough situations with a positive attitude.

NICE-TO-HAVE SKILLS:

• Experience in financial services or technical support for online issues
• Previous experience in a call center environment

EDUCATION:

• High School completion required.
• College/University preferred or equivalent work experience
  Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
  Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
  Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
  Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.
  Job Type: Full-time
  Pay: $22.00-$24.00 per hour
  Expected hours: 37.5 per wee

• Handle telephone inquiries from our customers and financial advisors regarding contracts, products and procedures.
• Provide an exceptional customer experience, with accuracy and professionalism.
• Provide comprehensive information to callers, resolving most questions on the first call by researching information on resource systems.
• Meet productivity and quality targets set by the department as well as call audits related to customer experience.
• Assist clients with online access, troubleshooting where required * Offering follow ups to callers (in the event an answer to a question is presently unknown the individual will have the opportunity to call back and provide as needed) * Sending out statements and possible tax slips
• Providing accurate product information
• Day to day outline: Log In, Take Calls - 15 min follow up time.