Bilingual Customer Service Agent (Dutch/English)
Remote – Work from Home (with initial in-office training)
Mint Live | Supporting a leading premium dog food brand
Are you fluent in Dutch and English and passionate about delivering exceptional customer experiences? Do you love dogs and want to be part of a supportive, friendly team? If so, this could be the perfect role for you!
At Mint Live, we provide first-class customer service support to exciting brands. We’re looking for a Bilingual Customer Service Agent (Dutch/English) to join us in representing one of our clients — a premium dog food company.

What You’ll Do

• Handle customer enquiries via email, chat, and phone in a friendly, professional manner.
• Provide expert product advice and support.
• Accurately maintain customer records and follow up on queries.
• Meet and exceed performance and target-based goals.
• Collaborate with team members to continuously improve the customer experience.

What We’re Looking For

• Native-level Dutch with excellent written and spoken English.
• A friendly, approachable attitude and genuine customer-first mindset.
• Strong communication and problem-solving skills.
• Self-motivated, organised, and comfortable working remotely.
• Tech-savvy and adaptable to new systems and tools.
• Previous customer service experience is a plus but not essential.
• Must love dogs!

What We Offer

• Fully remote, work-from-home role. (ln office training)
• Supportive and friendly team.
• Staff discount on premium dog food.
• Opportunity to develop customer service skills in a growing business.

Join us and help customers (and their dogs!) get the very best care and service.
Job Types: Full-time, Part-time, Permanent
Pay: £12.85 per hour
Expected hours: 20 – 36 per week

Benefits:

• Employee discount
• Work from home

Experience:

• Customer service: 1 year (preferred)

Language:

• Dutch (required)

Work Location: Remot

• Handle customer enquiries via email, chat, and phone in a friendly, professional manner.
• Provide expert product advice and support.
• Accurately maintain customer records and follow up on queries.
• Meet and exceed performance and target-based goals.
• Collaborate with team members to continuously improve the customer experience