Bilingual Customer Service Representative Eng-Fr at TIGER DRYLAC CANADA INC

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Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Service, Attention to Detail, Order Processing, Product Inquiries, Interpersonal Skills, SAP, Genesys, Fast-Paced Environment, Documentation Compliance

Industry

Chemical Manufacturing

Description

We are looking for a Bilingual Customer Experience Representative to join our team in Guelph. In this role, you will be the first point of contact for our customers, ensuring their requests are handled efficiently and professionally. If you have a passion for customer service, great communication skills, and thrive in a fast-paced environment, we’d love to hear from you! ---------------------------------------- KEY RESPONSIBILITIES * Process orders accurately and efficiently * Respond to product inquiries, price quotations, contracts, returns, and cancellations in a timely, professional manner * Maintain ongoing communication with customers, sales representatives, and internal teams via phone, email, text, and webchat * Use various computer programs (SAP, Genesys, etc.) to perform daily functions * Send required documentation to customers in compliance with regulations ---------------------------------------- QUALIFICATIONS * Demonstrated sense of urgency and energy in a fast-paced environment * Strong attention to detail with a focus on quality * Advanced English skills (oral and written) are required * Excellent communication and interpersonal skills ---------------------------------------- WHY JOIN US? At TIGER, you’ll be part of a collaborative and supportive team environment where customer experience is at the heart of what we do. We offer competitive compensation, opportunities for growth, and the chance to contribute to a company recognized worldwide for innovation and quality. ✨ Ready to make an impact? Apply today and be part of the TIGER team! TIGER Drylac Canada, In is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. TIGER Drylac Canada, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time. SPECIAL ACCOMMODATIONS FOR APPLICANTS You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. To request an accommodation please email to: alejandra.rensoli(at)tiger-coatings. com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request. WHAT CAN YOU EXPECT? Once we receive your email, you will be contacted regarding the next steps. Please note that you may need to provide information to support your request for an accommodation. TIGER Coatings North America will contact you and discuss your request and determine what accommodation is reasonable and communicate the next steps. Important notice: TIGER Coatings North America, will only share information regarding the requested accommodation with those individuals who have a specific need to know.

Responsibilities

The Bilingual Customer Experience Representative will process orders and respond to customer inquiries efficiently. They will maintain communication with customers and internal teams using various channels.