Job description

POSITION SUMMARY:

Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer inquiries.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

· Excellent voice quality, tone, pronunciation, and inflection
· Strong computer, web navigation, and data entry skills
· Desire to exceed customer expectations
· Professional and confident demeanour
· Extremely helpful to customers
· Open to observation and coaching
· Thrives as a team player in a fast-paced, high-energy, change-oriented environment

DESIRED KNOWLEDGE, SKILLS & ABILITIES:

· Proficiency in French or Mandarin is a plus.
· Experience in Telesales or Customer Service, call centre environment.
· Ability to work in a team environment to achieve individual and team targets
· Equivalent or higher College degree is preferred
· Strong negotiation and objection handling skills.
· Strong written and verbal communication skills.
Contract length: 12 months
Job Types: Full-time, Contract, Permanent
Pay: $17.50-$19.00 per hour

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Are you willing to work from office?

Education:

• Secondary School (preferred)

Experience:

• call center: 1 year (preferred)

Language:

• Mandarin (required)

Work Location: In perso

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Achieve conversion and revenue targets on orders
· Resolve customer issues and meet customer needs
· Utilize First Call Resolution on prior orders
· Achieve call quality, productivity, and accuracy targets
· Utilize multiple computer systems
· Record and enter call activities into a computer information system software