Treefort Technologies Incorporated is a growing Canadian tech startup in the Know Your Client Digital Identity Verification space. The Treefort platform allows professionals to verify the identity of their clients in accordance with Anti-Money Laundering, Law Society, and other regulatory requirements. We are looking for an enthusiastic, capable individual who is keen to be a part of a tech company that works in a virtual office setting and is passionate about ensuring our customer’s experience is outstanding. This individual would need to be fluent in both English and French, competent with technology and comfortable interacting with customers.

SKILLS:

• Excellent communication and presentation skills.
• Strong phone contact handling skills and active listening.
• Strong phone contact handling skills and active listening.
• Oral and written fluency in French and English.
• Ability to multi-task, prioritize, and manage time effectively.
• Able to work independently.
• Customer orientation and ability to adapt/respond to different types of personalities
• Proficiency in the use of Microsoft Teams, Word, PowerPoint, CRM software, SharePoint, and Outlook required.

• Assisting customers with product and technical support relating to the Treefort products and services.
• Maintaining professionalism, and a positive, empathetic attitude toward customers at all times.
• Communicating with customers through various channels (email, chat, text, phone).
• Acknowledging and resolving customer complaints and responding promptly to customer inquiries.
• Maintaining an extensive knowledge of our products.
• Documenting customer interactions, service/support requests, comments, and complaints
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide exceptional customer support.
• Work closely with our Onboarding Team as needed to assist with training clients on how to use our platform.
• When not supporting customers, you will be expected to assist with processing the manual identity verifications known as our KYC On-Demand Product or in user acceptance testing our releases to ensure they are working before we roll them out to our customers and other duties as needed.