EMPLOYMENT TYPE:

Full-time | Monday to Friday, 8:30 AM – 5:00 PM
About the Role
Express Employment Professionals – Guelph is hiring on behalf of a reputable company in the Elora area for a Bilingual Customer Service Representative.
In this role, you’ll be at the forefront of customer service, supporting French-speaking customers by answering questions, assisting with troubleshooting, and coordinating service solutions. It’s a great opportunity for someone who enjoys working with people, solving problems, and being a key part of the customer experience.

What You’ll Do

• Assist French-speaking customers by phone, email, and live chat.
• Provide clear and helpful support from the first inquiry through to resolution.
• Troubleshoot product questions and concerns (training provided).
• Coordinate and process parts orders.
• Schedule service calls with third-party technicians.
• Support the team with additional administrative tasks as needed.

What We’re Looking For

• Bilingual in French and English (mandatory).
• 2+ years of customer service experience preferred.
• Strong multitasking, communication, and problem-solving skills.
• Proficiency in Microsoft Office.
• Experience with Freshdesk and Enterprise 21 is an asset.
• Previous experience with home appliances considered a plus.
• Positive, professional, and detail-oriented.
• Access to a vehicle (Elora-based role).

Why You’ll Love It Here

• Monday to Friday, 8:30 AM – 5:00 PM schedule (no evenings or weekends!).
• 1 hour paid lunch daily.
• RSP contributions.
• Paid vacation.
• Summer hours for a better work-life balance.
• Join a supportive team environment where your contributions matter.

USE YOUR BILINGUAL SKILLS TO MAKE A REAL DIFFERENCE IN THE CUSTOMER EXPERIENCE.

Apply today and grow your career in a friendly, professional setting!
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Expected hours: 40 per week

Benefits:

• Paid time off
• RRSP match

Work Location: In perso

• Assist French-speaking customers by phone, email, and live chat.
• Provide clear and helpful support from the first inquiry through to resolution.
• Troubleshoot product questions and concerns (training provided).
• Coordinate and process parts orders.
• Schedule service calls with third-party technicians.
• Support the team with additional administrative tasks as needed