KEY REQUIREMENTS:

• Bilingual in French and English, proficiency to read and write in both.
• One (1) to Two (2) years customer service call center experience.
• Flexible with shift timings Monday through Friday 7am to 7 pm.
• Able to work fully onsite during probation period, then moves to hybrid working model.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Excellent communication skills.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.

Key Benefits:

• Compensation-60,000 CAD
• 100% Employer-paid benefits program, effective on Day 1.
• Group Retirement Savings Plan with Company Matching and Stock Options
• Profit Sharing
• Paid Vacation
• Permanent Full-time Role

GFLTalen

• Provide excellent customer service and professionalism to all customers via phone, email, or via the web.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming customer phone calls via Five9.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Work with supervisors to ensure that all missed stops and special pick-ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Download, distribute and answer all customer inquiries received via email.
• Perform other duties and responsibilities as required or requested by management.