Bilingual Customer Service Representative - French/English
at Sitel GmbH
St. Catharines, ON, Canada - 00000
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Apr, 3506 | USD 18 Hourly | 23 Sep, 2019 | N/A | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT US
Are you looking for a company that can provide steady hours, excellent benefits, career growth, a comprehensive paid training program and a strong sense of community involvement? If you said yes, then Sitel is the right company for you!
Sitel has been a leading employer in the St. Catharines community for over 17 years, and we take pride in our ability to promote from within by training and developing our employees!
JOB SUMMARY
Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market. What would your community be like without them? Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!
We’re seeking to hire people with a passion for helping small businesses succeed by problem-solving and using tools to troubleshoot complex technical issues. Our customers are small businesses that use QuickBooks to run their business. Our associates help its customers learn how to use QuickBooks to its fullest potential and troubleshoot technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books. You may not have all the answers, but we’re looking for associates who are comfortable and confident in navigating through several systems simultaneously to research the answer for the customer.
Responsibilities:
⦁ Troubleshoot issues that are technical in nature; including hardware, software, and networking
⦁ Solve complex problems that may be unstructured and require the use of conceptual thinking skills
⦁ Assist customers with QuickBooks; research and provide resolution to questions and problems
⦁ Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
⦁ Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
⦁ Prepare complete and accurate work including appropriately notating accounts as required
⦁ Participate in activities designed to improve customer experience and business performance
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Diploma
Proficient
1
St. Catharines, ON, Canada
