Reporting to the Manager, Wellness & Disability, the Bilingual Customer Service Representative is responsible for providing high quality customer service by professionally from plan members, clients and internal departments in regard to disability and leave of absence products and services.

WHO WE ARE:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

• Provide excellent customer service while responding to all inbound inquiries.
• Be attentive to the customer to fully understand their situation.
• Document all received information according to standard operating procedures.
• Remain current on program information, products, processes, and business initiatives.
• Registration of disability and leave of absence claims for clients, including claims documentation and record maintenance.
• Assist in other departments as required.