Bilingual Customer Service Representative L1-2 Gas Svs. (Spanish, Mandarin at CECONY Career Site

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

25.77

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Spanish, Mandarin, Cantonese, Inbound Calls, Outbound Calls, Email Correspondence, Microsoft Excel, Microsoft Word, Microsoft Outlook, Organization, Detail Oriented, Flexibility, Accuracy, Interpersonal Skills

Industry

Utilities

Description

The Gas Engineering Customer Engagement section is a dynamic group involved in all aspects of gas service line inspections and natural gas detector installations. The Customer Service Representative (CSR) plays a very important role within the group as a liaison between the Company and its customers. The CSR will be responsible for learning and understanding all facets of the two programs to best provide a plus one experience to our customers. Scheduling appointments via both inbound and outbound calls as well as handling customer email correspondence will be a large part of the CSRs day. The CSR will work closely with various internal as well as some external stakeholders Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Benefits: We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: * Rich medical & pharmacy benefits, including vision benefits * Dental benefits * Health Savings Accounts * Health Care and Dependent Care Flexible Spending Accounts * 401(k) with robust matching * Employer paid Pension Plan * Employee Stock Purchase Plan with a generous matching contribution * State of the art Employee Assistance Program * Paid Parental Leave * Generous paid time off plus paid holidays * Family support: emergency backup child, & elder care assistance * Social responsibility and volunteer opportunities * Employee discount program * Commuter Benefits * Culture of growth and learning: career development; tuition reimbursement; recognition program * Life and Long-Term Disability Benefits *Please be aware that some benefits may not apply to provisional or part-time job titles. EEO Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law. Technical Difficulty Statement: For technical issues, please contact us at careerconnect@coned.com [careerconnect@coned.com]

Responsibilities

The Customer Service Representative acts as a liaison between the company and customers, focusing on learning all facets of gas service line inspections and natural gas detector installations to ensure a positive customer experience. A large part of the role involves scheduling appointments via inbound and outbound calls and managing customer email correspondence.