JOB SUMMARY:

The Bilingual Customer Service Representative assists the Regional Sales Manager with all sales activities within the defined region of responsibility and is key to developing, strengthening, and maintaining customer relationships. This includes occasional face-to-face customer interactions, cold calling, helping the Regional Sales Manager resolve customer service issues, following up and presenting quotation activities, as well as understanding the customer applications and requirements.
Reporting to the CEO, the Customer Service Representative is responsible for not only selling the full range of SAMSON products to achieve the company’s sales targets but also following corporate strategy and delivering customer service excellence. As quotes are generated from the Application Specialist team, it is the Customer Service Representative’s role to present the quote as well as follow-up and provide accurate feedback that will allow the Regional Sales Manager and sales partners to generate a sale. In addition to the immediate sales opportunity, the Customer Service Representative is required to use a holistic sales approach and is responsible for promoting the sale of other revenue streams.
The Customer Service Representative communicates within the matrix organization and uses various software tools to perform the tasks efficiently and effectively, meeting, or exceeding SAMSON’s high quality standards. As an achievement-oriented individual, the Customer Service Representative will find that SAMSON offers a supportive, collaborative working environment with a stable, growing, and dynamic company. All full-time, permanent positions enjoy a total rewards package that includes salary, bonus, vacation, Group RSP contributions and a comprehensive health and insurance program. SAMSON also offers extensive training to support your career, as career growth is expected and available.

QUALIFICATIONS

• Post-Secondary Degree or Diploma from an accredited college or university in Sales and Marketing
• Ability to manage sales cycles between 6 weeks and 2 years
• Advanced verbal and written communication, including strong presentation skills
• Strong computer skills including excellent knowledge of MS Office
• Strong Customer Service skills with a high sense of urgency
• Ability to work in a team environment
• Strong organizational skills to deal with occasional heavy workloads and multi-tasking within a deadline driven environment
• Innovative problem-solving skills and able to adapt to changing priorities
• High attention to detail
• 1+ years of experience within a cold calling and prospecting sales environment
• 1+ years of experience in Industrial or Process Automation sales is an asset
• Previous experience utilizing a CRM with all customer interactions is an asset
• Bilingual (English and French) is required

Work Schedule:

• 8:30am to 5:00pm, however hours may vary based on operational requirements

QUALIFICATIONS

• Diplôme d’études supérieures ou diplôme d’un collège ou d’une université accréditée en vente et marketing.
• Capacité à gérer des cycles de vente allant de 6 semaines à 2 ans.
• Excellentes compétences en communication orale et écrite, y compris de solides compétences en matière de présentation.
• Solides compétences informatiques, y compris une excellente connaissance de MS Office.
• Solides compétences en matière de service à la clientèle et sens aigu de l’urgence.
• Capacité à travailler en équipe.
• Solides compétences organisationnelles pour faire face à des charges de travail occasionnellement lourdes et à des tâches multiples dans un environnement soumis à des délais
• Capacité à résoudre les problèmes de manière innovante et à s’adapter à l’évolution des priorités
• Grand souci du détail
• Au moins un an d’expérience dans un environnement de vente par démarchage téléphonique et de prospection
• Au moins un an d’expérience dans la vente dans le domaine de l’automatisation industrielle ou des processus est un atout
• Une expérience préalable de l’utilisation d’un CRM pour toutes les interactions avec les clients est un atout

• Bilinguisme (anglais et français) requis

  Horaire de travail :

• De 8 h 30 à 17 h, mais les heures peuvent varier en fonction des besoins opérationnels

CORE RESPONSIBILITIES

Provide Customer Service Excellence:

• Communicates directly and pro-actively with internal and external customers and sales partners
• Manages customer expectations and contributes to a high level of customer satisfaction
• Supports sales activities including but not limited to quotation presentation, follow-ups, and troubleshooting requests with team members to ensure customers are provided with the best solution

Sales Role:

• Cold call, prospect and qualify companies within defined region
• Track all customer interaction in the Customer Relationship Management program (CRM)
• Promote and educate clients of the SAMSON portfolio of products, services, and solutions
• Work towards adding SAMSON to customer Approved Manufacturer Lists (AMLs)
• Attend customer visits scheduled by the sales channel, as required
• Follow-up on all quotations based on company practices directly or in collaboration with sales channel
• Attend webinars, meetings, and training, as required
• Collaborate with sales channel partners to enhance regional coverage
• Assist Regional Sales Manager with plan territory coverage in the most time efficient manner possible

Other Duties:

• Comply with OHSA, company policies and procedures, and safety practices to ensure the safety of every worker performing on duty to SAMSON
• Adhere to SAMSON‘s Quality standards
• Participate in all company required training
• Other duties as assigned by